In case you would like to return goods received, please use the following returns form to ensure a transparent and fast processing of your return.
Please print out the returns form. Please fill out the form completely according to the specifications and enclose it with your return. The following information is absolutely necessary for smooth processing: customer name, contact person, telephone number, delivery note number, delivery note date and invoice number as well as article number, complaint, quantity and description. As a commercial customer you have the possibility to return the goods in the following cases:
- The goods are in their original packaging, in their original condition, undamaged and saleable. The order may not be more than 100 days ago. You bear the costs and risk of the return delivery.
- you have received wrong or defective goods.
- you have received the wrong quantity.